FAQs
Do I need to be a member of Upgrade Performance Institute to utilize the services?
No, you do not need to be a member of Upgrade Performance Institute to schedule appointments with our DEXA Body Composition/Bone Density Scans, Health Coaching, Medical Provider Consultations, IV therapies or Peptide Protocols. If you would like to utilize our fitness/cardio area, this requires a Gym membership.
What are your hours of operation?
Walk-in hours are Monday-Friday 8:30AM-5:00PM! Saturday and Sunday are by appointment. All Emsculpt Neo, Emface, IV therapy, DEXA Scans, Medical Provider Consultations, Health Coaching and GYM Onboarding require an appointment. GYM members have 24/7 secure access to the facility.
How do I make an appointment?
The first step is to fill out a New Client Inquiry, this will give us some insight into what service you are looking for and how we can best assist you. You will get a call or email within 24 hours to discuss what your options are.
What are the different services you offer?
At the UPGRADE Performance Institute, we currently offer Emsculpt Neo, Emface, Consultations, Health Coaching, IV Therapies, and Peptide Protocols. We also offer GYM memberships on our EGYM training system. Learn more about each of our services here.
How to I become a client?
To get started on the healing journey, we ask you to fill out the New Patient Inquiry Form and tell us about your health concerns. Once you fill out the form, a patient care coordinator will be in touch with you within a few days to make sure that the care we provide fits your health needs.
What do I need to do before my appointment?
Please fill out the intake forms that pertain to your appointment type.
Does IV therapy hurt?
Besides a swift pinch felt as the needle enters the vein, your treatment will be painless. Our patients state they hardly feel any discomfort at all. There are only a few ingredients known to cause some discomfort so when working with these nutrients we add a local anesthetic, such as lidocaine, to reduce pain as much as possible. Learn more about our IV Therapy here.
Are treatments covered by insurance?
Our clinic does not submit to insurance. Please be aware that payment is expected at the time of service. Some insurance carriers may cover medical services and laboratory tests performed by our clinicians. We can provide a detailed receipt for services performed for you to submit to your insurance carrier directly. If desired, you may choose to directly submit to your insurance after treatment with your records.
Can the physicians at UPGRADE Performance Institute be my primary care physician?
No, we require that you have your own primary care physician. While our physicians are board certified they do not provide acute care services or act as primary care. We will work with you closely as consultants and coaches in preventive and nutritional therapies to help you address the roots of chronic health problems. They can confer with your primary care doctor if required.
FAQ: IV THERAPY
How long is a typical IV therapy appointment?
They can run anywhere from 10 minutes to 2 hours, depending on the solutions, nutrients, and therapeutic goals.
IV NUTRIENT INFUSIONS range from 30 minutes – 2 hours
Do you offer other IV treatments?
Yes, we have fluids, Glutathione, Vitamins C and Zinc add ons. We also have NAD+ therapy.
How much do treatments cost?
IV therapy treatments vary considerably in pricing. The cost of your treatment will depend on what nutrients are put in your personalized formula. To give you an idea of what to expect, see below for estimated price ranges of single treatments.
NAD+ IV NUTRIENT INFUSIONS $450
Fluids + Nutrients - $75-150